The CX-team is all about the customer!
We are dedicated to enhancing our brand loyalty and customer experience excellence. Our role involves crafting a strategic framework for brand and customer experience, focusing on initiatives that build loyalty and improve brand perception. We seek individuals who are passionate about driving strategic improvements and creating positive customer experiences.
Key Areas of Focus:
Customer Journey Experience: Our goal is to improve the customer journey, aiming for a higher Net Promoter Score (NPS) by ensuring customer satisfaction at every touchpoint.
Customer Life Cycle: We focus on the entire customer life cycle, seeking ways to encourage repeat purchases and build a loyal customer base.
Customer Loyalty Program: Our loyalty program is designed to reward our customers, enhancing retention and fostering a sense of community.
Brand Experience: We strive to create a memorable brand experience, aiming to position CDON as the top choice for consumers through creative and strategic initiatives.
Customer Service: Providing top-notch customer service is our priority. We play a critical role in offering support that is both effective and considerate, ensuring every customer feels heard and valued.
