Customer
Meet our Customer Team
Do you want to be part of our customer organisation? Do you want to drive loyalty at every point along the customer journey. Capture and analyze signals, predict behavior and create experiences that keep customers wanting more. Building trust and loyalty for our brand. Are you curious about social channels and new marketing technology? Then we are the place for you.
Brand vision and development
Our brand vision is the story of our business that outlines where we come from, and where we want to go. The customer journey are our brand’s points of customer contact, which includes before, during and after they make a purchase. We understand the different touchpoints and interactions, to support our customer needs and expectations as well as the business.
Data and insights
Dashboards, we love them. And we calculate millions of data points- automatically. We create dynamic dashboards and leverage a wide range of analytics and insights to the organisation to provide visibility of the customer experience and sentiment.
We have set our minds to having a great 360 perspective of our customers in all aspects. Because by having that, we will offer the right product to the right price at the right time. In our team of awesome data people we have work with GA suite, model attrition risk, predictive analysis, customer behavior and identify opportunities for improvement. Just to mention a few of our daily tasks.
Campaign management
So many products and so many offers. And then add millions of customers. So we do a lot of campaigns. Big campaigns and small campaign, in-house or with external partners. Starting with insights and an understanding the business we make a package of relevant offers in the right channels to existing and new customers.
Customer loyalty and marketing automation
It’s all about capture signals at any touchpoint for our existing customers combined with data. We engage with customers in the right channel at the right time: responsive and branded email and surveys, web intercepts, SMS and messaging channels, social feedback and reviews, call and chat transcripts, and through connected IoT devices. We want to capture voice of the customer via the employee by enabling frontline employees to provide feedback, ideas and suggestions on the customer experience.
Customer Service
CDON stands for Customer Devoted! We are devoted to our customers in the whole Nordic region. Our team ensures high quality service for all of our customers and sellers. We are experts on understanding our customers and have insight in the whole customer journey. Being solution-oriented, having the customer in focus and a great team spirit makes you a winner i our team!